# Mistral Help Center

> Mistral Help Center

## English

### Help and Troubleshooting

- [How do I contact support?](https://help.mistral.ai/en/articles/347458-how-do-i-contact-support.md)
- [How do I update my account information \(email, password, and 2FA\)?](https://help.mistral.ai/en/articles/448331-how-do-i-update-my-account-information-email-password-and-2fa.md)
- [How can I upgrade or cancel my subscription?](https://help.mistral.ai/en/articles/455205-how-can-i-upgrade-or-cancel-my-subscription.md)
- [How can I subscribe to Pro on mobile?](https://help.mistral.ai/en/articles/392903-how-can-i-subscribe-to-pro-on-mobile.md)
- [How can I manage my subscription on mobile \(iOS and Android\)?](https://help.mistral.ai/en/articles/392902-how-can-i-manage-my-subscription-on-mobile-ios-and-android.md)
- [Refund policy: eligibility, timing, and how it works](https://help.mistral.ai/en/articles/568728-refund-policy-eligibility-timing-and-how-it-works.md): Learn when refunds are available for subscriptions and API credits, and how to request one.
- [I’m a student or a teacher. Am I eligible for a discount?](https://help.mistral.ai/en/articles/698530-i-m-a-student-or-a-teacher-am-i-eligible-for-a-discount.md)
- [Why am I hitting API rate limits, and how do I increase them?](https://help.mistral.ai/en/articles/698531-why-am-i-hitting-api-rate-limits-and-how-do-i-increase-them.md)

### Vibe

- [Le Chat is now Vibe](https://help.mistral.ai/en/articles/682992-le-chat-is-now-vibe.md): Le Chat has become Vibe, Mistral's unified agent for productivity and coding. Your account, plan, and conversations move with you.
- [Can I trust the models' output?](https://help.mistral.ai/en/articles/704907-can-i-trust-the-models-output.md): Vibe can occasionally produce incorrect answers. Tips to get more accurate responses and how to give feedback.

### Trust, Security, Compliance

- [As an admin on Team plan or Enterprise, do I have company-wide controls?](https://help.mistral.ai/en/articles/455796-as-an-admin-on-team-plan-or-enterprise-do-i-have-company-wide-controls.md)
- [How can I control or delete data connected to third-party tools?](https://help.mistral.ai/en/articles/661571-how-can-i-control-or-delete-data-connected-to-third-party-tools.md)
- [How do you ensure the security of user data?](https://help.mistral.ai/en/articles/347624-how-do-you-ensure-the-security-of-user-data.md)
- [Can I opt out of my input or output data being used for training?](https://help.mistral.ai/en/articles/455207-can-i-opt-out-of-my-input-or-output-data-being-used-for-training.md)
- [How do you handle my data when using the Memories feature?](https://help.mistral.ai/en/articles/396497-how-do-you-handle-my-data-when-using-the-memories-feature.md)
- [Who owns input and output in Vibe and Mistral’s APIs?](https://help.mistral.ai/en/articles/347630-who-owns-input-and-output-in-vibe-and-mistral-s-apis.md)
- [Where do you store my data or my Organization's data?](https://help.mistral.ai/en/articles/347629-where-do-you-store-my-data-or-my-organization-s-data.md)
- [How long do you store my data?](https://help.mistral.ai/en/articles/347628-how-long-do-you-store-my-data.md)
- [How does Mistral ensure that my data remains encrypted and secure in transit and at rest?](https://help.mistral.ai/en/articles/347626-how-does-mistral-ensure-that-my-data-remains-encrypted-and-secure-in-transit-and-at-rest.md)
- [How do you use submitted feedback?](https://help.mistral.ai/en/articles/347625-how-do-you-use-submitted-feedback.md)
- [How do I export my data from Vibe?](https://help.mistral.ai/en/articles/347623-how-do-i-export-my-data-from-vibe.md)
- [How can I manage my cookie settings?](https://help.mistral.ai/en/articles/347621-how-can-i-manage-my-cookie-settings.md)
- [How can I delete my account?](https://help.mistral.ai/en/articles/347619-how-can-i-delete-my-account.md)
- [Do you use my user data to train your Artificial Intelligence models?](https://help.mistral.ai/en/articles/347617-do-you-use-my-user-data-to-train-your-artificial-intelligence-models.md)
- [Do you use cookies at Mistral and why?](https://help.mistral.ai/en/articles/347616-do-you-use-cookies-at-mistral-and-why.md)
- [Do you sell or share my data for marketing?](https://help.mistral.ai/en/articles/347615-do-you-sell-or-share-my-data-for-marketing.md)
- [Can I delete a chat conversation?](https://help.mistral.ai/en/articles/347613-can-i-delete-a-chat-conversation.md)
- [Can I activate Zero Data Retention \(ZDR\)?](https://help.mistral.ai/en/articles/347612-can-i-activate-zero-data-retention-zdr.md)
- [Can children use Mistral products and services?](https://help.mistral.ai/en/articles/347631-can-children-use-mistral-products-and-services.md)
- [Can other people view my conversations?](https://help.mistral.ai/en/articles/347632-can-other-people-view-my-conversations.md)
- [Do you use my conversations with Vibe to show me ads?](https://help.mistral.ai/en/articles/347633-do-you-use-my-conversations-with-vibe-to-show-me-ads.md)
- [How can I report harmful or illegal content?](https://help.mistral.ai/en/articles/347635-how-can-i-report-harmful-or-illegal-content.md)
- [Do you have a Code of Conduct?](https://help.mistral.ai/en/articles/347637-do-you-have-a-code-of-conduct.md)
- [Do you have SOC 2 or ISO 27001 certification?](https://help.mistral.ai/en/articles/347638-do-you-have-soc-2-or-iso-27001-certification.md)
- [How can I exercise my GDPR rights?](https://help.mistral.ai/en/articles/347639-how-can-i-exercise-my-gdpr-rights.md)
- [How does Mistral comply with the EU’s Digital Services Act \(DSA\)?](https://help.mistral.ai/en/articles/567956-how-does-mistral-comply-with-the-eu-s-digital-services-act-dsa.md)
- [Can I see your list of technical and organizational security measures?](https://help.mistral.ai/en/articles/347640-can-i-see-your-list-of-technical-and-organizational-security-measures.md)
- [Where can I find your DPA \(Data Processing Agreement\)?](https://help.mistral.ai/en/articles/347641-where-can-i-find-your-dpa-data-processing-agreement.md)
- [Where can I find your Terms of Service?](https://help.mistral.ai/en/articles/347642-where-can-i-find-your-terms-of-service.md)
- [Who are your subprocessors, and how can I stay updated on changes?](https://help.mistral.ai/en/articles/455208-who-are-your-subprocessors-and-how-can-i-stay-updated-on-changes.md)

### About our Models

- [Does Mistral disclose its training datasets?](https://help.mistral.ai/en/articles/347390-does-mistral-disclose-its-training-datasets.md)
- [Under which license are Mistral’s open models available?](https://help.mistral.ai/en/articles/347393-under-which-license-are-mistral-s-open-models-available.md)
- [How can I quickly test your AI models?](https://help.mistral.ai/en/articles/347391-how-can-i-quickly-test-your-ai-models.md)

## Français

### Aide et dépannage

- [Comment contacter le support ?](https://help.mistral.ai/fr/articles/347458-comment-contacter-le-support.md)
- [Comment mettre à jour mes informations de compte \(e-mail, mot de passe et 2FA\) ?](https://help.mistral.ai/fr/articles/448331-comment-mettre-a-jour-mes-informations-de-compte-e-mail-mot-de-passe-et-2fa.md)
- [Comment mettre à niveau ou annuler mon abonnement ?](https://help.mistral.ai/fr/articles/455205-comment-mettre-a-niveau-ou-annuler-mon-abonnement.md)
- [Comment s’abonner à Pro sur mobile ?](https://help.mistral.ai/fr/articles/392903-comment-s-abonner-a-pro-sur-mobile.md)
- [Comment gérer mon abonnement sur mobile \(iOS et Android\) ?](https://help.mistral.ai/fr/articles/392902-comment-gerer-mon-abonnement-sur-mobile-ios-et-android.md)
- [Politique de remboursement : éligibilité, délais et fonctionnement](https://help.mistral.ai/fr/articles/568728-politique-de-remboursement-eligibilite-delais-et-fonctionnement.md): Découvrez dans quels cas les remboursements sont possibles pour les abonnements et les crédits API, et comment en faire la demande.
- [Je suis étudiant ou enseignant. Puis-je bénéficier d’une réduction ?](https://help.mistral.ai/fr/articles/698530-je-suis-etudiant-ou-enseignant-puis-je-beneficier-d-une-reduction.md)
- [Pourquoi est-ce que j’atteins mes limites d’usage API, et comment les augmenter ?](https://help.mistral.ai/fr/articles/698531-pourquoi-est-ce-que-j-atteins-mes-limites-d-usage-api-et-comment-les-augmenter.md)

### Vibe

- [Le Chat devient Vibe](https://help.mistral.ai/fr/articles/682992-le-chat-devient-vibe.md): Le Chat est désormais Vibe, l'agent unifié de Mistral pour la productivité et le développement. Votre compte, votre abonnement et vos conversations sont conservés.
- [Puis-je faire confiance aux réponses des modèles ?](https://help.mistral.ai/fr/articles/704907-puis-je-faire-confiance-aux-reponses-des-modeles.md): Vibe peut parfois donner des réponses incorrectes. Conseils pour obtenir des réponses plus exactes et comment faire un retour.

### Confiance, sécurité et conformité

- [En tant qu’administrateur du forfait Team ou Enterprise, ai-je accès à des contrôles à l’échelle de l’entreprise ?](https://help.mistral.ai/fr/articles/455796-en-tant-qu-administrateur-du-forfait-team-ou-enterprise-ai-je-acces-a-des-controles-a-l-echelle-de-l-entreprise.md)
- [Comment contrôler ou supprimer les données liées à des outils tiers ?](https://help.mistral.ai/fr/articles/661571-comment-controler-ou-supprimer-les-donnees-liees-a-des-outils-tiers.md)
- [Comment assurez-vous la sécurité des données utilisateur ?](https://help.mistral.ai/fr/articles/347624-comment-assurez-vous-la-securite-des-donnees-utilisateur.md)
- [Puis-je m’opposer à l’utilisation de mes données d’entrée ou de sortie pour l’entraînement ?](https://help.mistral.ai/fr/articles/455207-puis-je-m-opposer-a-l-utilisation-de-mes-donnees-d-entree-ou-de-sortie-pour-l-entrainement.md)
- [Comment gérez-vous mes données lorsque j’utilise la fonctionnalité Memories ?](https://help.mistral.ai/fr/articles/396497-comment-gerez-vous-mes-donnees-lorsque-j-utilise-la-fonctionnalite-memories.md)
- [Qui possède les entrées et les sorties dans Vibe et les API de Mistral ?](https://help.mistral.ai/fr/articles/347630-qui-possede-les-entrees-et-les-sorties-dans-vibe-et-les-api-de-mistral.md)
- [Où stockez-vous mes données ou celles de mon organisation ?](https://help.mistral.ai/fr/articles/347629-ou-stockez-vous-mes-donnees-ou-celles-de-mon-organisation.md)
- [Combien de temps conservez-vous mes données ?](https://help.mistral.ai/fr/articles/347628-combien-de-temps-conservez-vous-mes-donnees.md)
- [Comment Mistral garantit-elle que mes données restent chiffrées et sécurisées en transit et au repos ?](https://help.mistral.ai/fr/articles/347626-comment-mistral-garantit-elle-que-mes-donnees-restent-chiffrees-et-securisees-en-transit-et-au-repos.md)
- [Comment utilisez-vous les retours envoyés ?](https://help.mistral.ai/fr/articles/347625-comment-utilisez-vous-les-retours-envoyes.md)
- [Comment exporter mes données depuis Vibe ?](https://help.mistral.ai/fr/articles/347623-comment-exporter-mes-donnees-depuis-vibe.md)
- [Comment gérer mes paramètres de cookies ?](https://help.mistral.ai/fr/articles/347621-comment-gerer-mes-parametres-de-cookies.md)
- [Comment supprimer mon compte ?](https://help.mistral.ai/fr/articles/347619-comment-supprimer-mon-compte.md)
- [Utilisez-vous mes données utilisateur pour entraîner vos modèles d’intelligence artificielle ?](https://help.mistral.ai/fr/articles/347617-utilisez-vous-mes-donnees-utilisateur-pour-entrainer-vos-modeles-d-intelligence-artificielle.md)
- [Utilisez-vous des cookies chez Mistral, et pourquoi ?](https://help.mistral.ai/fr/articles/347616-utilisez-vous-des-cookies-chez-mistral-et-pourquoi.md)
- [Vendez-vous ou partagez-vous mes données à des fins marketing ?](https://help.mistral.ai/fr/articles/347615-vendez-vous-ou-partagez-vous-mes-donnees-a-des-fins-marketing.md)
- [Puis-je supprimer une conversation de chat ?](https://help.mistral.ai/fr/articles/347613-puis-je-supprimer-une-conversation-de-chat.md)
- [Puis-je activer le Zero Data Retention \(ZDR\) ?](https://help.mistral.ai/fr/articles/347612-puis-je-activer-le-zero-data-retention-zdr.md)
- [Les enfants peuvent-ils utiliser les produits et services de Mistral ?](https://help.mistral.ai/fr/articles/347631-les-enfants-peuvent-ils-utiliser-les-produits-et-services-de-mistral.md)
- [D’autres personnes peuvent-elles voir mes conversations ?](https://help.mistral.ai/fr/articles/347632-d-autres-personnes-peuvent-elles-voir-mes-conversations.md)
- [Utilisez-vous mes conversations avec Vibe pour me montrer des publicités ?](https://help.mistral.ai/fr/articles/347633-utilisez-vous-mes-conversations-avec-vibe-pour-me-montrer-des-publicites.md)
- [Comment signaler un contenu préjudiciable ou illégal ?](https://help.mistral.ai/fr/articles/347635-comment-signaler-un-contenu-prejudiciable-ou-illegal.md)
- [Disposez-vous d’un Code de conduite ?](https://help.mistral.ai/fr/articles/347637-disposez-vous-d-un-code-de-conduite.md)
- [Disposez-vous d’une certification SOC 2 ou ISO 27001 ?](https://help.mistral.ai/fr/articles/347638-disposez-vous-d-une-certification-soc-2-ou-iso-27001.md)
- [Comment exercer mes droits RGPD ?](https://help.mistral.ai/fr/articles/347639-comment-exercer-mes-droits-rgpd.md)
- [Comment Mistral se conforme-t-elle au Digital Services Act \(DSA\) de l’Union européenne ?](https://help.mistral.ai/fr/articles/567956-comment-mistral-se-conforme-t-elle-au-digital-services-act-dsa-de-l-union-europeenne.md)
- [Puis-je consulter la liste de vos mesures de sécurité techniques et organisationnelles ?](https://help.mistral.ai/fr/articles/347640-puis-je-consulter-la-liste-de-vos-mesures-de-securite-techniques-et-organisationnelles.md)
- [Où puis-je trouver votre DPA \(Data Processing Agreement\) ?](https://help.mistral.ai/fr/articles/347641-ou-puis-je-trouver-votre-dpa-data-processing-agreement.md)
- [Où puis-je trouver vos Conditions d’utilisation ?](https://help.mistral.ai/fr/articles/347642-ou-puis-je-trouver-vos-conditions-d-utilisation.md)
- [Qui sont vos sous-traitants, et comment rester informé des changements ?](https://help.mistral.ai/fr/articles/455208-qui-sont-vos-sous-traitants-et-comment-rester-informe-des-changements.md)

### À propos de nos modèles

- [Les jeux de données d'entraînement de Mistral sont-ils publics ?](https://help.mistral.ai/fr/articles/347390-les-jeux-de-donnees-d-entrainement-de-mistral-sont-ils-publics.md)
- [Sous quelle licence les modèles ouverts de Mistral sont-ils disponibles ?](https://help.mistral.ai/fr/articles/347393-sous-quelle-licence-les-modeles-ouverts-de-mistral-sont-ils-disponibles.md)
- [Comment tester rapidement vos modèles d'IA ?](https://help.mistral.ai/fr/articles/347391-comment-tester-rapidement-vos-modeles-d-ia.md)

## Italiano

### Aiuto e risoluzione dei problemi

- [Come posso contattare l'assistenza?](https://help.mistral.ai/it/articles/347458-come-posso-contattare-l-assistenza.md)
- [Come aggiornare le informazioni del mio account \(email, password e 2FA\)?](https://help.mistral.ai/it/articles/448331-come-aggiornare-le-informazioni-del-mio-account-email-password-e-2fa.md)
- [Come posso aggiornare o annullare il mio abbonamento?](https://help.mistral.ai/it/articles/455205-come-posso-aggiornare-o-annullare-il-mio-abbonamento.md)
- [Come posso abbonarmi a Pro da dispositivo mobile?](https://help.mistral.ai/it/articles/392903-come-posso-abbonarmi-a-pro-da-dispositivo-mobile.md)
- [Come gestire l'abbonamento da dispositivi mobili \(iOS e Android\)?](https://help.mistral.ai/it/articles/392902-come-gestire-l-abbonamento-da-dispositivi-mobili-ios-e-android.md)
- [Politica di rimborso: requisiti, tempistiche e modalità](https://help.mistral.ai/it/articles/568728-politica-di-rimborso-requisiti-tempistiche-e-modalita.md)
- [Sono uno studente o un insegnante. Ho diritto a uno sconto?](https://help.mistral.ai/it/articles/698530-sono-uno-studente-o-un-insegnante-ho-diritto-a-uno-sconto.md)
- [Perché sto raggiungendo i limiti di frequenza dell'API e come posso aumentarli?](https://help.mistral.ai/it/articles/698531-perche-sto-raggiungendo-i-limiti-di-frequenza-dell-api-e-come-posso-aumentarli.md)

### Vibe

- [Le Chat ora è Vibe](https://help.mistral.ai/it/articles/682992-le-chat-ora-e-vibe.md)
- [Posso fidarmi dell'output dei modelli?](https://help.mistral.ai/it/articles/704907-posso-fidarmi-dell-output-dei-modelli.md)

### Fiducia, sicurezza e conformità

- [Come amministratore su piano Team o Enterprise, ho controlli a livello aziendale?](https://help.mistral.ai/it/articles/455796-come-amministratore-su-piano-team-o-enterprise-ho-controlli-a-livello-aziendale.md)
- [Come posso gestire o eliminare i dati collegati a strumenti di terze parti?](https://help.mistral.ai/it/articles/661571-come-posso-gestire-o-eliminare-i-dati-collegati-a-strumenti-di-terze-parti.md)
- [Come garantiamo la sicurezza dei dati degli utenti?](https://help.mistral.ai/it/articles/347624-come-garantiamo-la-sicurezza-dei-dati-degli-utenti.md)
- [Posso escludere i miei input o output dall'essere utilizzati per l'addestramento?](https://help.mistral.ai/it/articles/455207-posso-escludere-i-miei-input-o-output-dall-essere-utilizzati-per-l-addestramento.md)
- [Come gestiamo i tuoi dati quando utilizzi la funzione Memorie?](https://help.mistral.ai/it/articles/396497-come-gestiamo-i-tuoi-dati-quando-utilizzi-la-funzione-memorie.md)
- [Chi possiede gli input e gli output in Vibe e nelle API di Mistral?](https://help.mistral.ai/it/articles/347630-chi-possiede-gli-input-e-gli-output-in-vibe-e-nelle-api-di-mistral.md)
- [Dove vengono archiviati i miei dati o quelli della mia Organizzazione?](https://help.mistral.ai/it/articles/347629-dove-vengono-archiviati-i-miei-dati-o-quelli-della-mia-organizzazione.md)
- [Per quanto tempo conservate i miei dati?](https://help.mistral.ai/it/articles/347628-per-quanto-tempo-conservate-i-miei-dati.md)
- [Come garantisce Mistral che i miei dati rimangano crittografati e sicuri durante il transito e a riposo?](https://help.mistral.ai/it/articles/347626-come-garantisce-mistral-che-i-miei-dati-rimangano-crittografati-e-sicuri-durante-il-transito-e-a-riposo.md)
- [Come viene utilizzato il feedback inviato?](https://help.mistral.ai/it/articles/347625-come-viene-utilizzato-il-feedback-inviato.md)
- [Come esportare i dati da Vibe?](https://help.mistral.ai/it/articles/347623-come-esportare-i-dati-da-vibe.md)
- [Come posso gestire le impostazioni dei cookie?](https://help.mistral.ai/it/articles/347621-come-posso-gestire-le-impostazioni-dei-cookie.md)
- [Come posso eliminare il mio account?](https://help.mistral.ai/it/articles/347619-come-posso-eliminare-il-mio-account.md)
- [I miei dati utente vengono utilizzati per addestrare i modelli di Intelligenza Artificiale?](https://help.mistral.ai/it/articles/347617-i-miei-dati-utente-vengono-utilizzati-per-addestrare-i-modelli-di-intelligenza-artificiale.md)
- [Utilizzi i cookie su Mistral e perché?](https://help.mistral.ai/it/articles/347616-utilizzi-i-cookie-su-mistral-e-perche.md)
- [La mia dati vengono venduti o condivisi per il marketing?](https://help.mistral.ai/it/articles/347615-la-mia-dati-vengono-venduti-o-condivisi-per-il-marketing.md)
- [Posso eliminare una conversazione su chat?](https://help.mistral.ai/it/articles/347613-posso-eliminare-una-conversazione-su-chat.md)
- [Posso attivare Zero Data Retention \(ZDR\)?](https://help.mistral.ai/it/articles/347612-posso-attivare-zero-data-retention-zdr.md)
- [I minori possono utilizzare i prodotti e i servizi Mistral?](https://help.mistral.ai/it/articles/347631-i-minori-possono-utilizzare-i-prodotti-e-i-servizi-mistral.md)
- [Le altre persone possono vedere le mie conversazioni?](https://help.mistral.ai/it/articles/347632-le-altre-persone-possono-vedere-le-mie-conversazioni.md)
- [Le mie conversazioni con Vibe vengono usate per mostrarmi annunci pubblicitari?](https://help.mistral.ai/it/articles/347633-le-mie-conversazioni-con-vibe-vengono-usate-per-mostrarmi-annunci-pubblicitari.md)
- [Come segnalare contenuti dannosi o illegali?](https://help.mistral.ai/it/articles/347635-come-segnalare-contenuti-dannosi-o-illegali.md)
- [Hai un Codice di Condotta?](https://help.mistral.ai/it/articles/347637-hai-un-codice-di-condotta.md)
- [La vostra organizzazione dispone delle certificazioni SOC 2 o ISO 27001?](https://help.mistral.ai/it/articles/347638-la-vostra-organizzazione-dispone-delle-certificazioni-soc-2-o-iso-27001.md)
- [Come posso esercitare i miei diritti GDPR?](https://help.mistral.ai/it/articles/347639-come-posso-esercitare-i-miei-diritti-gdpr.md)
- [Come Mistral si conforma al Digital Services Act \(DSA\) dell'UE](https://help.mistral.ai/it/articles/567956-come-mistral-si-conforma-al-digital-services-act-dsa-dell-ue.md)
- [Posso vedere il tuo elenco di misure di sicurezza tecniche e organizzative?](https://help.mistral.ai/it/articles/347640-posso-vedere-il-tuo-elenco-di-misure-di-sicurezza-tecniche-e-organizzative.md)
- [Dove posso trovare il vostro DPA \(Data Processing Agreement\)?](https://help.mistral.ai/it/articles/347641-dove-posso-trovare-il-vostro-dpa-data-processing-agreement.md)
- [Dove posso trovare i vostri Termini di Servizio?](https://help.mistral.ai/it/articles/347642-dove-posso-trovare-i-vostri-termini-di-servizio.md)
- [Chi sono i tuoi sub-responsabili del trattamento e come posso rimanere aggiornato sulle modifiche?](https://help.mistral.ai/it/articles/455208-chi-sono-i-tuoi-sub-responsabili-del-trattamento-e-come-posso-rimanere-aggiornato-sulle-modifiche.md)

### Informazioni sui nostri modelli

- [Mistral divulga i suoi set di dati di addestramento?](https://help.mistral.ai/it/articles/347390-mistral-divulga-i-suoi-set-di-dati-di-addestramento.md)
- [Con quale licenza sono disponibili i modelli open di Mistral?](https://help.mistral.ai/it/articles/347393-con-quale-licenza-sono-disponibili-i-modelli-open-di-mistral.md)
- [Come posso testare rapidamente i tuoi modelli di IA?](https://help.mistral.ai/it/articles/347391-come-posso-testare-rapidamente-i-tuoi-modelli-di-ia.md)