Understanding how your data is handled and stored is crucial. We differentiate between data accessed via simple Connections (e.g. Google Calendar or Gmail) and Knowledge Connections (Google Drive, Microsoft Sharepoint).
Connected Services Data
Simple Connections
When you use a simple Connection (like Gmail or Google Calendar within le Chat), the interaction relies on a temporary, secure link established between the provider's services and our platform.
🔑 Data accessed through your these Connections is processed in real-time to fulfill your request. This data is not persistently stored on our servers after the interaction is complete.
This means we access the information needed to answer your query or perform an action but do not store data outside of the context of the conversation. The connection process itself does not involve any data transfer or storage.
Knowledge Connections
Knowledge Connections (like Google Drive, Microsoft Sharepoint, etc.), on the other hand, rely on indexing your content (files and directories) directly on our platform. This allows our services to process your data in real time and provide you with the best experience.
All your data is stored securely in European Data Centers and synced regularly between your connected providers and our platform. If you delete data from your provider, this change will be replicated as soon as possible (usually under 10 minutes) on our servers.
🔑 You always remain in control of your data and may, as an Administrator, disable the Knowledge Connection at any moment for your whole Organization, leading to the deletion of all indexed data on our hand.
Compliance
Our data handling practices, including the storage of data from Knowledge Connections, are designed to be compliant with major data protection regulations, including the General Data Protection Regulation (GDPR).
📌 For comprehensive details on our data processing practices, security measures, and commitment to privacy, please refer to our Privacy Policy.