Contacting Support
The most direct way to reach our Support team is through the help widget, located at the very bottom-right corner of our Help Center.
Click on the orange (M) help widget icon to start a conversation with our support system
🔑 Once you've clicked on the icon, a chat window will open, allowing you to explore our documentation articles or start a conversation with our support team.
To do so, simply click on the Messages tab (1), then click on the Send us a message button (2) as shown below.
(1) Click on the Messages tab
(2) Click on the Send us a message button
Best practices for submitting a request
To help us resolve your issue as efficiently as possible, we recommend that you include the following information in your request.
1. Provide a clear description of the issue
Provide a short, detailed explanation of the problem you're facing.
🔑 Please specify if your issue concerns le Chat, la Plateforme, our APIs, or any other product.
2. What are the steps to reproduce the issue?
Let us know how the issue occurred, step by step, so we can try to replicate it.
For example:
1. I went to the following page: https://chat.mistral.ai/chat 2. I started a new chat 3. I uploaded the following file: "myfile.pdf" 4. I got the following error: [Your error message here]
3. When did the issue occur?
In order to help us pinpoint the issue in our systems, please provide the exact time and date the issue occurred, along with your time zone.
Example:The issue occurred at 14:30 on June 15, 2024, London time.
4. Add visuals or code snippets
When possible, please join screenshots, screen recordings, or even code snippets to your request. These are highly helpful to illustrate the problem and can significantly speed up the resolution process.
🚨 When providing visuals or code, please make sure to hide any confidential information or personal data. Never share your secret API keys in a support ticket.
5. For API users: share your API request details
If you're reporting an API-related issue, share any relevant request and/or response payload along with the API URI and the HTTP method used.
🔎 Consult our technical documentation to learn more about our API specifications and payload examples.
What can you contact support about?
We're here to help with a wide range of topics, including:
Generic product usage questions
Account, billing, or subscription-related questions
Bug reports and technical issues
Incident reporting and escalations
Feature requests and general feedback
Performance concerns
Dedicated support for Enterprise customers
If you're an le Chat Enterprise customer, please make sure to log in to your Enterprise Organization with your Mistral AI Enterprise account before contacting us.
This ensures we receive important context like your name, company, and workspace, which helps us prioritize and route your request effectively.
🔑 As an Enterprise user, you may contact us using the same chat widget as above. You will, however, benefit from a dedicated workflow to ensure your request is prioritized and routed to the appropriate team.
Need to reach another team (sales, legal, press, etc.)?
If you're trying to contact a non-support team, please refer to our central contact page for the right contacts for:
Legal inquiries
Sales requests
Press or event-related questions
Each request will be routed to the appropriate team as quickly as possible.
Join the community
Have general questions, want to connect with other developers, or share feedback in a more public forum?
We'd love to hear from you! Come join the conversation in our official Discord community.