Contacting support
The most direct way to reach our support team is through the help widget, located at the bottom-right corner of the Help Center.
Click the orange (M) help widget icon to start a conversation
When you click the icon, a chat window opens. You can browse documentation or start a conversation with support.
To send a message: open the Messages tab (1), then click Send us a message (2).
(1) Click the Messages tab
(2) Click the Send us a message button
Best practices for submitting a request
To help us resolve your issue quickly, include the following in your request.
1. Provide a clear description
Explain the problem briefly but precisely.
🔑 Specify if your issue concernsle Chat,Mistral AI Studio, our APIs, or another product.
2. Share the steps to reproduce
Tell us how the issue occurred, step by step.
Example:
1. I went to https://chat.mistral.ai/chat. 2. I started a new chat. 3. I tried to upload a file named "myfile.pdf". 4. I got this error: [paste error here]
3. Indicate when it happened
Give the exact time and date of the issue and your time zone.
Example: The issue occurred at 14:30 on June 15, 2024, London time.
4. Add visuals or code snippets
Include screenshots, screen recordings, or code snippets if possible. These often speed up resolution.
🚨 Hide any confidential information before sharing. Never include secret API keys in a ticket.
5. For API users: share request details
Provide the request and response payload, the API URI, and the HTTP method.
🔎 See the API specification documentation for examples of payloads and specifications.
What you can contact support about
We’re here to help with:
Product usage questions
Account, billing, or subscription issues
Bug reports and technical problems
Incident reporting and escalations
Feature requests and feedback
Performance concerns
Dedicated support for Enterprise customers
If you’re a le Chat Enterprise customer, log in with your Enterprise account before contacting us.
This ensures we receive the right context (name, company, workspace) to prioritize and route your request.
🔑 Enterprise users contact us through the same widget, but requests follow a dedicated workflow to ensure priority handling.
Other teams (sales, legal, press, etc.)
Need to reach another team? Head to our central contact page for topics like:
Legal inquiries
Sales requests
Press or event questions
Join the community
Want to connect with other developers or share feedback publicly? Join us on our official Discord server 💬.