You can manage your le Chat subscription (whether you want to cancel it or upgrade to a higher plan) directly from the Admin Console.
This guide covers the process and related policies.
🔎 You can also subscribe directly in le Chat mobile apps (iOS and Android). Learn how in our guide: How can I upgrade to le Chat Pro on mobile (iOS and Android)?
🚨 Unable to manage your subscription? Your account may be managed by your organization’s administrator (for example, if your account was created by your company or school). Please contact your administrator for assistance.
How to upgrade your le Chat subscription (Pro, Student, and Team plans)
You may upgrade your subscription to a higher plan at any time, regardless of your subscription start date. For example:
From the Free plan, upgrade to le Chat Pro or le Chat Team
From the Pro plan, upgrade to le Chat Team
🔎 Students and educators may apply for le Chat Student plan (le Chat Pro at a reduced price). Think you’re eligible? Learn more about the le Chat Student plan.
If you’re purchasing for a company, you may be interested in le Chat Enterprise plan, a custom plan tailored to your organization’s needs. More details in this article 🔎.
1. Navigate to the Admin Console
Head to the Admin Console to manage your le Chat’s subscription.
The Subscription menu in the Admin Console
2. Compare the plans and upgrade your subscription
Click Compare plans at the bottom of the page under the Upgrade section.
This opens the plans comparison page, where you can select the plan that best fits your needs (if you need help choosing, see our plans overview 🔎).
Click Compare plans
After selecting a plan, you’ll be redirected to the payment page to complete your upgrade.
📌 For Pro and Team plans, you can choose between monthly or annual billing (annual includes a 20% discount compared with monthly). Subscriptions renew automatically at the end of the billing period.
Available payment methods include:
credit cards
Google Pay
Enter your billing information (individual or company—don’t forget your VAT number, if applicable), then confirm to complete payment.
That’s it! 🎉 You can now enjoy all the benefits of your new plan.
🚨 Payment is due immediately when you upgrade and at the start of each new billing period. Failure to pay will result in cancellation of your subscription after a grace period of 1 month.
How to cancel your le Chat subscription
You can cancel your subscription at any time, regardless of your subscription start date.
1. Navigate to the Admin Console
Head to the Admin Console to manage your le Chat’s subscription.
The Subscription menu in the Admin Console
2. Unsubscribe from le Chat
Click Unsubscribe, located at the bottom of the page under the Downgrade section.
Click the Unsubscribe button
3. Confirmation
Your subscription is now canceled. You’ll see an on-screen confirmation and receive an email confirming your cancellation.
🔑 If you change your mind, you can resubscribe before the end of your billing period. Click Resume subscription (1) and confirm (2). You’ll be billed as if you had never canceled.
Resume your subscription by clicking Resume subscription (1) then Confirm (2)
You’ll keep full access to your current plan until the end of the billing period. After that, your organization’s subscription will switch to the free plan.
🚨 Canceling your le Chat subscription and your Mistral AI Studio subscription are two separate actions. To cancel Mistral AI Studio, unsubscribe directly in the Mistral AI Studio section of the Admin Console.
🔑 Canceling a subscription applies to your entire organization, not just a single workspace. For details, see: What is the difference between an organization and a workspace?
Refund policy
Once canceled, your organization will automatically switch to the free plan at the end of the current billing period.
You’re eligible for a refund only if you cancel within 14 days of the initial purchase (the withdrawal/trial period). To request a refund within this window, please contact our support team.
🔑 No refunds are issued for cancellations made after the initial 14-day window.
📩 Need help? Get in touch with our team.
How to delete your account
After your subscription ends and is no longer active, you may want to delete your account.
🔎 For detailed instructions, see: How can I delete my account?.