Contacting support
The most direct way to reach our support team is through the help widget, located at the bottom-right corner of the Help Center.
🚨 Important: Before Contacting Support
To access support, you must be logged into your Mistral account. Our support team can only assist users with an active account.
If you do not yet have an account, please use the search bar or the chat widget in the bottom-left corner to explore the Help Center and find a clear, immediate answer.
Due to a high volume of requests, you may experience delays in receiving a response.
Click the orange (M) help widget icon to start a conversation
When you click the icon, a chat window opens. You can browse documentation or start a conversation with support.
To send a message: open the Messages tab (1), then click Send us a message (2).
(1) Click the Messages tab
(2) Click the Send us a message button
Best practices for submitting a request
To help us resolve your issue quickly, include the following in your request.
1. Provide a clear description
Explain the problem briefly but precisely.
🔑 Specify if your issue concernsle Chat,Mistral AI Studio, our APIs, or another product.
2. Share the steps to reproduce
Tell us how the issue occurred, step by step.
Example:
1. I went to https://chat.mistral.ai/chat. 2. I started a new chat. 3. I tried to upload a file named "myfile.pdf". 4. I got this error: [paste error here]
3. Indicate when it happened
Give the exact time and date of the issue and your time zone.
Example: The issue occurred at 14:30 on June 15, 2024, London time.
4. Add visuals or code snippets
Include screenshots, screen recordings, or code snippets if possible. These often speed up resolution.
🚨 Hide any confidential information before sharing. Never include secret API keys in a ticket.
5. For API users: share request details
Provide the request and response payload, the API URI, and the HTTP method.
🔎 See the API specification documentation for examples of payloads and specifications.
What you can contact support about
We’re here to help with:
Product usage questions
Account, billing, or subscription issues
Bug reports and technical problems
Incident reporting and escalations
Feature requests and feedback
Performance concerns
Dedicated support for Enterprise customers
If you’re a le Chat Enterprise customer, log in with your Enterprise account before contacting us.
This ensures we receive the right context (name, company, workspace) to prioritize and route your request.
🔑 Enterprise users contact us through the same widget, but requests follow a dedicated workflow to ensure priority handling.
Other teams (sales, legal, press, etc.)
Need to reach another team? Head to our central contact page for topics like:
Legal inquiries
Sales requests
Press or event questions
Join the community
Want to connect with other developers or share feedback publicly? Join us on our official Discord server 💬.