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The fastest way to contact support is through the help widget in the bottom-right corner of the Help Center.

Open the help widget in the bottom-right corner of the Help Center.

Describe your issue and include the relevant details:

1. Log in to your Mistral account.
2. Open the help widget in the bottom-right corner of the Help Center.
3. Open the <code>Messages</code> tab.
4. Select <code>Send us a message</code>.
5. Describe your issue and include the relevant details:

🔑 Support is only available to users with an active account. If you do not have an account yet, use the Help Center search or the chat widget to find an answer. Due to high request volume, response times may vary. Clear details help us route and resolve your request faster.

If you are an Enterprise plan customer, log in with the account tied to your plan before contacting support. This ensures we receive the right context so the request can follow the dedicated support workflow.

🔑 Enterprise users contact support through the same widget, but requests are routed through a dedicated workflow for priority handling.

- Account access, login, or verification issues
- Billing, refunds, invoices, or subscription management
- Vibe usage questions and product issues
- API issues, rate limits, keys, and technical problems
- Bug reports, incidents, or performance concerns
- Feature requests and feedback

For topics outside support, use our <a href="https://mistral.ai/contact" rel="nofollow noopener noreferrer" target="_blank">central contact page</a>.

- Sales: commercial requests, Enterprise discussions, procurement
- Legal: legal inquiries or formal requests
- Press and events: media, events, and partnerships

To ask general developer questions or share feedback publicly, join <a href="https://discord.com/invite/mistralai" rel="nofollow noopener noreferrer" target="_blank">our official Discord server</a>.

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Create your workspace and invite the people you work with.

Set up your account

Build your first workflow and watch it run end to end.

Ship something

Connect the tools your team already uses to bring data in.

Connect your stack

A quick lap of the product so you know where everything lives.

{appName} in 60 seconds

This prototype demo is aware that you are reading “{title}”. It can point you back to the current article, but a production article-aware Fin contract is still follow-up work.

Prototype article-aware answer

Because you already asked about invitations, this prototype demo can add the follow-up: use the role selector before sending each invite to limit access to the teammate responsibilities.

Prototype role-limiting follow-up

This prototype demo suggests starting with your workspace profile, inviting the team members who need access, and then connecting the integrations you use.

Prototype getting-started answer

In this prototype demo, integrations are configured from workspace settings. Choose the integration, connect the account, and review the enabled permissions.

Prototype integrations answer

In this prototype demo, invite teammates from workspace settings, then choose the access each teammate needs before sending the invitation.

Prototype invite-team answer

This prototype demo does not have a scripted answer for that question yet. Try asking how to invite your team or open a source article. No production Fin API was called.

Prototype answer unavailable

I’ve got this page open. Ask me anything about it and I’ll answer from the docs.

Detail	What to include
Product or platform	Vibe, Studio, API, billing, account management, or another relevant area
Issue summary	What you expected and what happened instead
Reproduction steps	Steps to reproduce the issue, if relevant
Timing	Date, time, and time zone when the issue happened
Supporting material	Screenshots, screen recordings, or code snippets, if useful. Remove secrets, passwords, API keys, tokens, and other confidential information before sharing.
API details	Endpoint, HTTP method, request payload, response payload, status code, and request ID, if available. Do not include secret API keys or credentials.

How do I contact support?

Contact support from the help widget

Enterprise plan support

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