📌 You can upgrade or cancel a subscription from the place where you originally subscribed:
Mistral website: use the Admin panel (see below for details ⬇️).
iOS / Android app: use the App Store or Google Play. See Manage your subscription on mobile.
Mobile carrier (Free Mobile, Orange, NJU): manage your subscription directly with the carrier.
Upgrade your subscription
You can upgrade your subscription to a higher plan at any time. For example:
From Free mode to the Pro or Team plan
From the Pro plan to the Team plan
To upgrade:
Open Subscriptions in the Admin panel.
In the
Upgrade to ProorUpgrade to Teamsection, selectCompare plans.Choose the plan and billing frequency that fits your needs.
Add or confirm your billing information, then complete payment.
📌 For Pro and Team plans, you can choose between monthly or annual billing. Annual billing includes a 20% discount compared with monthly billing.
Cancel your subscription
You can cancel your web subscription at any time.
To cancel:
Open Subscriptions in the Admin panel and select the
Subscriptiontab.In the
Downgrade to Freesection, selectUnsubscribe.Confirm the cancellation.
After you cancel:
You receive a confirmation email.
If you cancel within 14 days of your initial purchase:
Cancellation is immediate and your plan is now free.
Your payment may be refunded (see the refund policy for eligibility details).
If you cancel after the 14-day withdrawal window:
You keep access to your current plan until the end of the billing period.
Your organization then switches to Free mode.
If you change your mind before the billing period ends, select
Resume subscription.
🔑 Using Mistral APIs? Pay-as-you-go is a separate setting from your subscription. To disable pay-as-you-go and return to Free mode, go to the Subscriptions section in the Admin panel.
FAQ
Can I subscribe from the mobile app instead?
Can I subscribe from the mobile app instead?
Yes. You can subscribe to Pro directly from the iOS or Android app.
If you subscribed from the mobile app, manage or cancel your subscription from the App Store or Google Play. See How can I manage my subscription on mobile?
I can’t manage my subscription. What should I do?
I can’t manage my subscription. What should I do?
Your account may be managed by your organization’s administrator, for example, if your account was created by your company or school.
If this is the case, contact your administrator for assistance.
I can’t find my paid plan after the product was renamed. What should I do?
I can’t find my paid plan after the product was renamed. What should I do?
Your plan, history, and settings are preserved. Sign in at chat.mistral.ai with the same account and email you used to subscribe.
If your paid plan is still missing, contact our support team.
How do I switch between monthly and annual billing?
How do I switch between monthly and annual billing?
If the confirmation button stays inactive because your current plan appears to already be selected, cancel your current subscription first, then resubscribe with the new billing frequency at the end of the period.
If you subscribed on iOS or Android, change the billing frequency directly in the App Store or Google Play.
Can I get a refund after canceling?
Can I get a refund after canceling?
Refund eligibility depends on where you subscribed and when you cancel.
For all refund scenarios (web, App Store, Google Play, mobile carrier, Education plan, or API credits), see Refund policy: eligibility, timing, and how it works.
I want to delete my account after unsubscribing. What should I do?
I want to delete my account after unsubscribing. What should I do?
You can delete your account after your paid subscription is no longer active and all outstanding fees are paid.
For detailed instructions, see How can I delete my account?.
📩 Need help? Get in touch with our team.