You can manage your le Chat subscription—whether you want to cancel it or upgrade it to a higher plan—directly from the Admin Console. This guide covers the process and related policies.
📌 Did you know you can also subscribe directly in le Chat mobile apps (iOS and Android)? Learn how in our guide: How can I upgrade to le Chat Pro on mobile (iOS and Android)?
🚨 Unable to manage your subscription? Your account may be managed by your organization’s administrator (for example, if your account was created for you by your company or school). Please contact your administrator for assistance.
How to upgrade your le chat subscription (Pro, Student, and Team plans)
You may upgrade your le Chat subscription to a higher plan at any time, regardless of your subscription start date. For example, you can:
Be on the Free plan and upgrade to le Chat Pro or le Chat Team.
Be on the Pro plan and upgrade to le Chat Team.
🔑 Students and educators may apply for le Chat Student plan (le Chat Pro at a reduced price). Think you’re eligible? Learn more about the le Chat Student plan here.
📌 Purchasing for a company? You may also be interested in le Chat Enterprise plan, which is a custom plan tailored to your organization’s needs. More information in this dedicated article.
Upgrading your subscription is straightforward. Here’s how:
1. Go to the Admin Console
From le Chat interface, first click on your Organization name to open the action menu (1) then click on the Settings option (2) or open the Admin Console directly.
Reveal the action menu (1) then click on the Settings option (2)
2. Compare the plans and upgrade your subscription
Click the Compare plans button, at the bottom of the page under the Upgrade section.
This opens the plans comparison page, where you can select the plan that best suits your needs (🔎 if you need any help choosing, see our easy-to-read plans overview).
Click the Compare plans button (in this example: upgrading from le Chat Pro to le Chat Team)
After you select a plan, you’ll be redirected to the payment page to complete your upgrade.
📌 For Pro and Team plans, you can choose between the monthly or annual billing (the annual option offers a 20% discount compared with monthly). Your subscription will automatically renew at the end of the chosen billing period.
Multiple payment methods are available, including credit cards and Google Pay.
Enter your billing information (individual or company—don’t forget to add your VAT number, if applicable) and confirm to proceed with payment.
That’s it! You can now enjoy all the benefits of your new plan!
🚨 Important: Payment is due immediately when you upgrade and at the start of each new billing period. Failure to pay will result in cancellation of your subscription after a grace period of #{{ no such element: super_collections.SuperDict object['sub_grace_period'] }}.
How to cancel your le chat subscription
You can cancel your le Chat subscription at any time, regardless of your subscription start date.
1. Go to the Admin Console
From le Chat interface, first click on your Organization name to open the action menu (1) then click on the Settings option (2) or open the Admin Console directly.
Reveal the action menu (1) then click on the Settings option (2)
2. Unsubscribe from le Chat
Click the Unsubscribe button, located at the bottom of the page under the Downgrade section.
Click the Unsubscribe button
3. Your subscription is canceled
That’s it! Your subscription is now canceled. You’ll see an on-screen confirmation and receive an email confirming your cancellation.
🔑 If you change your mind, you can resubscribe before the end of your billing period by clicking the Resume subscription button (1) and then confirming (2). You’ll be billed next month as if you had never canceled.
Resume your subscription by clicking the Resume subscription button (1) then Confirm (2)
You will retain full access to your current subscription features until the end of the billing period. After that, your organization’s subscription will switch to the free plan.
🚨 Important: Canceling your le Chat subscription and your la Plateforme subscription are two separate actions. To cancel la Plateforme, you must unsubscribe directly from la Plateforme section of the Admin Console
🔑 When you cancel a subscription, you’re canceling it for your entire Organization, not for an individual Workspace. For details on this distinction, see: What is the difference between an Organization and a Workspace?
Refund policy
Once canceled, your organization will automatically switch to the free plan at the end of the current billing period.
You are eligible for a refund only if you cancel your subscription within 14 days of the initial purchase (the withdrawal/trial period). To request a refund within this window, please contact our support team.
🔑 No refunds will be issued for cancellation requests made after this initial 14-day window.
🔎 Learn how to get in touch with our team in our guide: How to Contact Mistral AI Support.
How to delete your account
After your subscription has ended and is no longer active, you may wish to delete your account.
🔎 For detailed instructions, see: How can I delete my account?