If your refund was not processed, it's likely due to one of the following reasons.
Common reasons
Cancellation made after 14 days
Subscription already renewed
Cancellation does not fall within the withdrawal window
What you can do
Confirm your purchase date and check if you are within the 14-day eligibility window
If you subscribed via mobile, request your refund through the app store instead
📩 Contact support if you believe there was an error.