You can update most account information from your account settings. Some changes, such as updating or removing a phone number, require support.
Change your email address
🔑 Before changing your email, make sure the new address is not already linked to another Mistral account. If it is, delete the other account first.
In Vibe, select your Organization name at the bottom-left of the screen.
Select
Profile.Enter your new email address in the
Emailfield.Select
Update profile.Check your new inbox for the verification code.
Enter the verification code to confirm the change.
Your email address is updated as soon as verification is complete.
Change your password
🚨 Password changes are available on desktop only. Changing your password from the mobile app is not available yet.
In Vibe, select your Organization name at the bottom-left of the screen.
Select
Security & Access.Under
General, selectSet new password. You may be asked to sign-in again for security reasons.Enter your new password.
Select
Update password.
After changing your password, you may be logged out and redirected to the login page. Use your new password to sign in again.
Reset a forgotten password
Open the login page.
Select
Forgot password?.Enter your email address.
Select
Send me a code by email.Keep the login page open while you wait for the email.
Enter the 6-digit recovery code sent in the email.
Create your new password.
Select
Change password.
Your password has been updated. You're now connected to our services.
Update or remove your phone number
To update or remove your phone number, contact our support team using the email address linked to that phone number.
Manage multi-factor authentication (2FA)
You can add an extra layer of security to your account by enabling multi-factor authentication with an authenticator app.
Any TOTP-compatible authenticator app can be used, such as Google Authenticator, Microsoft Authenticator, 1Password, 2FAS, Aegis, or Bitwarden.
To enable multi-factor authentication:
In Vibe, select your Organization name at the bottom-left of the screen.
Select
Security & Access.Under
Multi-factor authentication, selectEnable.Open your authenticator app and scan the QR code shown in Vibe.
When prompted, enter the code currently displayed in your authenticator app in the
2FA Codefield.Select
Enableto confirm the setup.
Two-factor authentication will be required the next time you sign in.
🔑 After enabling two-factor authentication, select Generate Codes to create backup codes. Store them securely and keep them secret: they are shown only once, although you can generate a new set later.
If you lose access to your authenticator device, use one of your backup codes to sign in instead. After signing in with a backup code, disable two-factor authentication or set it up again with a new authenticator app.
FAQ
Why is my new password rejected?
Why is my new password rejected?
Passwords must contain at least 8 characters and must not be identical to your previous password.
We may also reject passwords that have been previously compromised in data breaches, such as password123, for security reasons.
I didn’t receive the password recovery email. What should I do?
I didn’t receive the password recovery email. What should I do?
Recovery emails are sent from no-reply@emails.mistral.ai and may take from a few seconds to a few minutes to arrive.
Check your spam folder. If you still can’t find the email, contact our support team using the email address linked to your account.
My phone number is already linked to another account. What can I do?
My phone number is already linked to another account. What can I do?
A single phone number can’t be used across multiple free subscriptions, such as Vibe’s free plan.
You can:
Cancel the subscription on the second account and use the free plan on your main account.
Upgrade to a paid Scale plan, which supports multiple accounts.
Use a different phone number for the second account.
📩 Need help? Contact our support team using the email address associated with your account.